Refunds & Returns

A Digital Moment is delivered instantly: your registration, certificate and Moment Page are created the moment payment is confirmed.

Requesting a refund

If something went wrong, such as a duplicate charge, a mistake in your details or a technical problem, write to Evermark.Time.ca@gmail.com within 14 days of purchase with your registration number. We review every request personally.

What happens after a refund

When a purchase is fully refunded, its Moment Page is taken offline and the certificate is no longer valid. The registration number stays permanently retired in the registry. A refunded Claim Now second is not released and cannot be claimed again.

Corrections

If a detail on your certificate is wrong, contact us first. We can often correct it without a refund. The claimed date and second cannot be changed.

Printed and physical editions

Printed editions and Time Tokens are not yet available. Their return terms will be published here when they launch.